How do I sign up for the Patient Portal?
You will need an activation code. If you do not have one, you can ask the medical receptionists for a portal activation letter at your next visit. You can alsoemail our helpdeskto request one.
What is the Patient Portal?
The Patient Portal is a personalized, secure on-line way for patients to gain access to their individual medical record. It is a FREE service that we offer to our patients which enables each patient to securely use their Internet connection to help manage and receive information about his/her personal health.
With this connection you can:
- Request prescription refills
- View lab results, radiology reports and office notes
- View and update your health summary from your EMR – electronic medical record
- View your appointment history and request a new Urology appointment
- Conduct video visits if on a device with microphone and camera capabilities
- Exchange non-urgent messages with your provider
Frequently asked questions
If I send a message to my doctor/team when can I expect a reply?
Messages sent to a provider will generally be answered within two business days.
The Patient Portal should not be used for any URGENT matters or emergencies. If you have a matter that requires immediate attention, please call the office or 911 for EMERGENCY assistance.
If I forget my password, what should I do?
You can click on the “Forgot Password” link on the sign-in page to reset your password online.
How do I update my personal information?
To update your demographic, insurance, or pharmacy information click on Account Info. To change your email, password, login, or security questions, go to Edit Profile at the top right corner, underneath your name.
Is my access code my User ID?
No — The access code will allow you to log onto the Patient Portal for the first time. You will then be asked to create your own unique Patient Portal ID and password.
My access code does not work. What should I do?
For patient security, the access code you are given will expire after 30 days and is no longer valid after you have used it the first time. You will need to contact our office to be given a new access code if the one you have is not working.
I was logged out of the Patient Portal, what happened?
While you are logged into the Patient Portal, if your keyboard remains idle for 15 minutes or longer, you will automatically be logged out of the system.
What do I need to be able to use the Patient Portal?
Each patient needs access to a computer that is connected to the internet along with an up-to date browser line, Internet Explorer or Chrome.
How is the Patient Portal secure?
Access to patient information is controlled through secure access codes, personal ID’s and passwords. Each individual controls their password and the account cannot be accessed without that password. In addition, the Patient Portal uses advanced encryption technology with no caching to automatically encrypt your session. All of the portal messaging is done while you are securely logged on to our website.
What is your Privacy Policy?
Our Patient Portal is owned and operated by Medent/CCS and is fully compliant with federal and state laws concerning privacy for each patient. A patient’s name and e-mail address will be treated with the same care and privacy given to your health records and will never be sold or leased by AMP or Medent/CCS.
